This website is published by:

The company PADEL TOUCH, a limited liability company with a capital of 1,000 euros, headquartered at 247 avenue Abbé Edmé Mariotte 33260 LA TESTE-DE-BUCH, registered with the Bordeaux Trade and Companies Register under number 843 010 281

SIREN: 843 010 281 00015

Website address: www.padelreference.com

Phone: 09 70 71 12 12

Email: sav@padelreference.com

VAT number: FR4843010281

The General Terms and Conditions are applicable exclusively to the online sale of products by the company PADEL TOUCH on the site padelreference.com, access to which is free and open to all internet users.

These General Terms and Conditions govern, without restriction or reservation, all relations between the company PADEL TOUCH (hereinafter, the 'Seller'), and individuals (hereinafter, the 'Customer') placing an order on the website accessible at www.padelreference.com.

The Seller's details are specified in Article 1 of the General Terms and Conditions.

These General Terms and Conditions apply to the exclusion of all other conditions, particularly those applicable to sales in stores or through other distribution and marketing channels.

These General Terms and Conditions are accessible at any time on padelreference.com and will prevail, if necessary, over any other version or contradictory document.

The Customer acknowledges having read these General Terms and Conditions and having accepted them by checking the box provided for this purpose before proceeding with the online order process, as well as the general terms of use of the site padelreference.com. If the Customer does not check the box provided for this purpose, they will not be able to place an order.

As these General Terms and Conditions may be subject to subsequent modifications, the version applicable to the Customer's purchase is the one in force on the website at the date of the order.

Unless proven otherwise, the data recorded in the Seller's computer system constitutes proof of all transactions concluded with the Customer.

In accordance with the French Data Protection Act of January 6, 1978, strengthened and supplemented by the GDPR (General Data Protection Regulation) which came into force on May 25, 2018, the Customer has, at any time, a right of access, rectification, opposition, erasure, and portability of all their personal data by writing, by mail and justifying their identity, to PADEL TOUCH, 247 Avenue Abbé Edmé Mariotte, 33260 LA TESTE-DE-BUCH.

The validation of the order by the Customer constitutes unconditional acceptance of these General Terms and Conditions.

By placing an order on padelreference.com, the Customer certifies that they are a non-trading adult individual acting for personal needs; they acknowledge having full capacity to commit under these General Terms and Conditions when making transactions on padelreference.com.

The Customer has the option to print these General Terms and Conditions, subject to French law, or to save them in PDF format by clicking here.

The nullity of a contractual clause does not entail the nullity of the General Terms and Conditions.

Furthermore, the temporary or permanent non-application of one or more clauses of the General Terms and Conditions by the company PADEL TOUCH cannot be considered as a waiver of its rights to the other clauses of the General Terms and Conditions, which continue to produce their effects.

The products presented on padelreference.com are offered for sale in the following territories: in France and Europe, only for countries that are members of the SCHENGEN area.

In case of an order to a country other than metropolitan France, the Customer is the importer of the product(s) concerned.

For all products shipped outside the European Union and the French Overseas Departments and Territories, the price will be automatically calculated excluding taxes on the invoice.

Customs duties or other local taxes or import duties or state taxes may be payable. They will be the responsibility of and under the sole liability of the Customer.

The main characteristics of the products, in particular the specifications, illustrations, and indications of dimensions or capacity of the products, are presented on padelreference.com.

The Customer must review this information before placing any order.

The choice and purchase of a product are the sole responsibility of the Customer.

The photographs and graphics presented on padelreference.com are not contractual and cannot engage the responsibility of the Seller.

The Customer is required to refer to the description of each product to know its properties and essential characteristics. The products offered on padelreference.com comply with French legislation and the standards applicable in France. They are intended solely for use by individuals, for the non-professional practice of padel. The Customer remains the sole judge of the compatibility of the product offering with their intended use and with any complementary products already in their possession.

Product offers are valid within the limit of available stock, as specified at the time of the order.

The Seller reserves the right to refuse to honor all or part of an order deemed abnormal in terms of the quantities of products usually ordered by a consumer.

As padel is a sporting activity involving risks inherent to its practice, it is the Customer's responsibility to ensure, before any use of a Product, that they are familiar with its use and comply with the recommendations, instructions, and safety guidelines provided with the Product or by its manufacturer. The Seller cannot be held liable for any damage whatsoever resulting from use of the Products that does not comply with their intended purpose, the instructions for use, or good practice, from use for professional or intensive purposes not intended for the Product concerned, or from any modification, repair, or intervention carried out on the Product by a third party not authorized by the Seller or the manufacturer.

4.1. Placing an Order

To place an order, the Customer must create an account or log in by providing their email address and password if they are already registered.

The Customer can freely browse the site and fill their virtual cart by indicating the selected products and desired quantities.

When the Customer adds an item to their virtual cart, a pop-up window appears informing them that the product has been successfully added to the cart and summarizing the number of items in this virtual cart.

The Customer can choose to continue shopping by clicking the 'Continue Shopping' button or to place an order by clicking the 'Order' button.

The Customer then accesses a page allowing them to check the details of their order and the total price, delete the product, or modify the quantity of items.

Finally, by clicking the 'Order' button, the Customer accesses a page allowing them to choose a payment method, by bank transfer, by card, PayPal, Apple Pay, or payment in three or four installments without fees with Scalapay.

Then, by clicking the 'Order' button, the Customer accesses a page allowing them to choose a delivery option. The Customer also confirms that they have read the general terms and conditions of sale by checking the corresponding box.

Finally, by clicking the 'Order' button, the Customer accesses a page allowing them to choose a payment method, by bank transfer or by check.

The Customer finalizes their order by clicking the validation button.

The sale will only be considered final after the Customer receives confirmation of the acceptance of the order by the Seller via email and after the Seller has collected the full price. The Seller's confirmation email constitutes proof of the order.

It is therefore the responsibility of the Customer to verify the accuracy of the order and to immediately report any errors.

Any order placed on padelreference.com constitutes the formation of a distance contract between the Customer and the Seller.

The Customer can track the progress of their order on padelreference.com.

4.2. Information During the Order

The Customer is solely responsible for the accuracy, completeness, and conformity of the information (delivery address, pickup point, bank details, delivery constraints, etc.) they validate when placing the order. The Seller cannot be held liable for the consequences of any error or omission made by the Customer when entering this information, in particular any resulting delay or inability to deliver.

4.3. Cancellation and Refusal of Order

The Seller does not intend to sell the products on padelreference.com to professionals, but only to consumers or non-professionals, for their personal needs.

The Seller reserves the right to cancel or refuse any order for a legitimate reason, in particular: where there is an existing dispute with the Customer relating to the payment of a previous order; where the quantities of products ordered are abnormally high for a buyer who is a consumer; where there is an obvious error affecting the Product, its availability, or its price; or where there is a reasonable suspicion of fraud, under the conditions of Article 6.4 hereof.

4.4. Modification of the Order

Any request for modification of the order by the Customer after confirmation of their order is subject to the acceptance of the Seller.

4.5. Order Tracking

By consulting the site padelreference.com, the Customer can track the status of their order from its validation.

4.6. Availability of Ordered Products

Product offers are valid as long as they are visible on the site, within the limit of available stock. Information regarding the availability of products on padelreference.com may, exceptionally and regardless of the Seller's will, prove to be erroneous or imprecise; the Seller cannot be held liable in this respect. If an ordered product is unavailable, the Seller informs the Customer as soon as possible and may offer them a product of equivalent quality and price.

In the event of disagreement by the Customer or impossibility of offering an equivalent product, the Customer is refunded the sums paid no later than fourteen (14) days following payment.

The products are provided at the rates in effect listed on the website padelreference.com at the time of registration of the order by the Seller. The prices are expressed in Euros, excluding and including VAT. The rates take into account any discounts that may be granted by the Seller on the website padelreference.com.

These rates are firm and non-revisable during their period of validity, as indicated on the website padelreference.com, with the Seller reserving the right, outside this period of validity, to modify the prices at any time.

They do not include processing, shipping, transportation, and delivery fees, which are charged additionally, under the conditions indicated on the website padelreference.com and calculated prior to the placement of the order.

The payment requested from the Customer corresponds to the total amount of the purchase, including these fees.

An invoice is issued by the Seller and given to the Customer upon receipt of payment.

In case of export outside the European Union, customs clearance fees and duties are entirely the responsibility of the Customer.

The prices visible on the website padelreference.com are only valid for online purchases and cannot under any circumstances be required for a purchase in store. Conversely, the prices practiced in store are not valid for online purchases.

In case of price promotion, the Seller commits to applying the promotional price to any order placed during the promotion period.

In the event of an obvious error in the price or description of a product, in particular resulting from a technical malfunction or a data entry error, and manifestly inconsistent with the actual value of the product concerned, the Seller reserves the right to cancel the corresponding order, including after its confirmation, and to inform the Customer as soon as possible by email. The Customer is then fully refunded the sums already paid for this order, to the exclusion of any other compensation.

6.1. Payment Methods

The price charged to the customer is the price indicated on the order confirmation sent by padelreference.com by email.

The price of the products is payable in full on the day of the order through secure payment, according to the following methods:

• payment by credit card, with the option of payment in two installments without fees;
• or by PayPal
• or Apple Pay
• or Scalapay with the option of payment in three or four installments without fees
• or payment by bank transfer to the Seller's bank account (the details of which are communicated to the Customer when the order is placed).

The price is payable in full by the Customer on the day the order is placed.

In case of payment by bank check, it must be issued by a bank domiciled in metropolitan France or Monaco.

The check is cashed upon receipt.

In case of payment in several installments by credit card, the debit of the order amount will be made within 30 days from the validation of the order.

Payments made by the Customer will only be considered final after the Seller has effectively cashed the amounts due.

The Seller will not be obliged to proceed with the delivery of the Products ordered by the Customer if the latter does not pay the full price under the conditions indicated above.

No additional fee, higher than the costs incurred by the Seller for the use of a means of payment, may be charged to the Customer.

6.2. Payment Security

The website padelreference.com is equipped with a system for securing online payments, allowing the Customer to encrypt the transmission of banking data.

6.3. Payment Incident

The Seller reserves the right, in case of a payment incident, to claim payment, to suspend or cancel the delivery of ongoing orders placed by the Customer.

In case of a payment incident, any amount that proves to be unpaid will incur, without prior notice, interest at the legal rate, from the date of the order.

6.4. Fraud Prevention

In order to combat payment fraud, the Seller reserves the right to request from the Customer, before the order is shipped, any additional supporting document confirming their identity or the validity of the payment method used (proof of identity, proof of address, partially masked bank statement, etc.). If the Customer fails to provide such documents within a reasonable period communicated to them, or in the event of persistent doubt, the Seller may cancel the order and refund the Customer the sums already paid, without the Seller's liability being sought in this respect and without any compensation being owed to the Customer as a result.

7.1. Conditions for product availability

All products ordered on padelreference.com can be collected at pickup points, in-store, or delivered to the Customer’s home according to the rates, methods, and delivery zones in effect on padelreference.com on the day of the order. If the Customer requests specific conditions for packaging or transport, duly accepted in writing by the Seller, the related costs will be subject to an additional specific invoice, based on a quote previously accepted in writing by the Customer.

The Customer is responsible for checking the accessibility of the delivery location using standard delivery means (bulky products, etc.). padelreference.com delivers to the location selected and validated by the Customer during checkout.

Padelreference.com informs the Customer of the expected availability date at the pickup point, in-store, or home delivery at the time of ordering. The availability date is confirmed by email once the order is shipped.

Padelreference.com notifies the Customer by email of any changes regarding product availability.

7.2. Product dispatch time

Any product in stock at the Seller’s warehouse is dispatched within a maximum of 5 business days following order validation by the Seller, unless otherwise stated on the product page.

Any product in stock at the Seller’s suppliers is dispatched according to the timelines displayed on the product page.

7.3. In-store or pickup point collection

Orders are generally available for in-store or pickup point collection within 8 business days after order confirmation.

Exceptionally, due to transport constraints, the Seller may modify the initially planned collection date. The Seller will inform the Customer by email or phone.

The opening hours of pickup points or the store are provided in the order confirmation email.

Products are available to the Customer for 14 calendar days at the pickup point or store.

When collecting, the Customer must present an official photo ID to prevent fraud. Once collected, the products belong to the Customer.

7.4. Home delivery timeline

The home delivery timeline is specified on the product page at the time of the order and in the order confirmation email. It depends on the type of product ordered and on delivery constraints.

The Seller undertakes to make its best efforts to deliver the ordered products within the timeframe indicated in the order confirmation email. These timeframes are, however, provided for information purposes only. If the ordered products have not been delivered within thirty (30) days of the indicative delivery date, for any cause other than force majeure or the Customer's own fault, the sale may be terminated at the Customer's written request, under the conditions set out in Articles L. 216-2 and L. 216-3 of the Consumer Code. The sums paid by the Customer will then be refunded no later than fourteen (14) days following the date of termination of the contract, in accordance with Article L. 216-6 of the Consumer Code, excluding any further compensation, subject to the public policy provisions applicable in the event of gross or wilful misconduct by the Seller.

7.5. Home delivery conditions

Orders are delivered to the address provided by the Customer, free of charge above:

• • €350 for home delivery
• • €80 for pickup point delivery

• • Always charged for standard home delivery and Chrono Express
• • €150 for pickup point delivery

• • €250 for home delivery
• • €150 for pickup point delivery

• • Always charged regardless of basket amount or shipping method.

Home delivery is only available in the areas listed during checkout.

The Customer must provide complete information (address, order number, delivery constraints...).

In case of absence, a delivery notice is left. Redelivery fees may apply.

7.6. Order receipt

Upon delivery or collection, the Customer must check the condition of the package.

Any complaint regarding a delivery error or apparent damage noted upon receipt must be made by the Customer to the Seller on the day of delivery or, at the latest, on the first business day following delivery, preferably via the return portal available at https://padelreference.shipping-portal.com/rp/, enclosing the relevant supporting documents (in particular photographs). Failing this, and except with regard to the legal guarantee of conformity and the guarantee against hidden defects governed by Article 10.1 hereof, of which the Customer retains the full benefit throughout the applicable legal periods, the Products will be deemed compliant and free of any apparent defect.

In the event of non-conformity noted at the time of delivery itself (damaged, opened, or clearly non-compliant package), the Customer is advised to note precise and detailed reservations on the delivery slip, or to refuse the goods, and to send the carrier, as soon as possible and at the latest within three (3) days of receipt, a notification of these reservations by registered letter with acknowledgment of receipt, in accordance with Article L. 133-3 of the Commercial Code.

7.7. Product conformity

If a product does not conform to the order, the Customer must send a complaint to the Seller, preferably via the return portal, with a view to obtaining its replacement or, if unavailable, the issuance of a credit note, under the conditions of Article 10.1 hereof. The Customer retains, in any event, the benefit of the rights they hold under the legal guarantee of conformity and the guarantee against hidden defects, including, where applicable, termination of the sale, under the conditions provided for by law.

In the event of a delivery error attributable to the Seller, return and reshipment costs are borne by the Seller, regardless of the delivery method chosen.

Regardless of the date of transfer of ownership of the products, the transfer of the risks of loss and deterioration relating thereto will only take place when the Customer physically takes possession of the products, in accordance with Article L. 216-4 of the Consumer Code. The products therefore travel at the Seller's risk.

Unless otherwise agreed or in the event of unavailability of one or more products, the ordered products are delivered in a single shipment.

In accordance with the legal provisions in force, the right of withdrawal is granted only to a Customer who has consumer status.

The Consumer has a period of fourteen (14) days from receipt of the product (in the case of delivery) or collection of the product (in-store or at a pickup point) to exercise their right of withdrawal with the Seller, without having to state any reason or pay any penalty, for the purpose of exchange or refund.

The right of withdrawal may be exercised online using the form available in Annex I hereof or on padelreference.com, in which case an acknowledgment of receipt on a durable medium is immediately sent to the Customer, or by any other unambiguous statement expressing the wish to withdraw.

The Products must then be returned within fourteen (14) days following notification to the Seller of the decision to withdraw, exclusively via the online return portal available at https://padelreference.shipping-portal.com/rp/. There, the Customer enters their postal code together with the order number or the parcel tracking number, and finds the return instructions as well as, depending on the option chosen, the corresponding return label.

The Products must be returned new, unused, in their original packaging and condition, with all their labels attached, and complete (accessories, instructions, etc.), together with the purchase invoice, so as to allow them to be resold as new. For rackets, the protective film on the handle must in particular remain intact. In accordance with Article L. 221-23 of the Consumer Code, 'the consumer's liability may only be engaged in the event of depreciation of the goods resulting from handling other than that necessary to establish the nature, characteristics, and proper functioning of those goods'; the Seller may accordingly refuse a Product that does not meet the above conditions, or deduct from the refund an amount corresponding to the depreciation noted.

The return of the products is the Customer's responsibility; it is up to the Customer to carry out the return in accordance with the procedures indicated on the return portal and to keep proof of shipment.

If the right of withdrawal is exercised within the aforementioned period, only the price of the Product(s) purchased and the initial delivery costs are refunded; return costs remain the responsibility of the Customer. The amount of these return costs varies depending on the option chosen by the Customer on the return portal, an exchange or a credit note resulting in lower return costs than a standard refund.

The exchange (subject to availability) or the refund is made within fourteen (14) days from the date on which the Seller is informed of the Customer's decision to withdraw. However, in accordance with Article L. 221-24 of the Consumer Code, the Seller may defer this refund until the Products have been recovered, or until the Customer has provided proof of their shipment, whichever event occurs first.

The refund is made using the same payment method as that used by the Customer when placing the order, unless the Customer expressly agrees to a different method.

If, at the time of their order, the Customer benefited from a promotional advantage, they are refunded the price they actually paid.

The refund of costs relating to the initial delivery is made on a pro rata basis according to the weight of the items returned. If the Customer returns all of the goods making up their order, they are refunded the full initial delivery costs.

10.1. Legal Guarantees

The Products sold on padelreference.com comply with the regulations in force in France and have performance compatible with non-professional use.

The Products supplied by the Seller benefit, as of right and without additional payment, independently of the right of withdrawal, and in accordance with the legal provisions, from:

• the legal guarantee of conformity, for Products that are apparently defective, damaged, or do not match the order;
• the legal guarantee against hidden defects arising from a material, design, or manufacturing defect affecting the delivered products and rendering them unfit for use, under the conditions and in accordance with the terms set out below.

It is recalled that, under the legal guarantee of conformity provided for by Articles L. 217-4 et seq. of the Consumer Code, the Customer:

• has a period of two years from delivery of the goods to take action against the Seller;
• may choose between repair or replacement of the ordered Product, subject to the cost conditions provided for by Article L. 217-9 of the Consumer Code;
• is exempt from having to prove the existence of the Product's lack of conformity during the twenty-four (24) months following delivery of the Product, except for second-hand goods.

The legal guarantee of conformity applies independently of any commercial guarantee that may cover the Product.

The Customer may also decide to invoke the guarantee against hidden defects of the Product in accordance with Article 1641 of the Civil Code; in this case, they may choose between termination of the sale or a reduction in the sale price, in accordance with Article 1644 of the Civil Code.

In order to assert their rights, the Customer must inform the Seller in writing, as soon as possible after discovering the defect, of the lack of conformity of the Products or the existence of the hidden defect, preferably via the return portal available at https://padelreference.shipping-portal.com/rp/, and must return or bring back to the store the Products concerned in the condition in which they were received, with all their elements (accessories, packaging, instructions, etc.).

Where the Customer's warranty claim is accepted by the Seller, the Seller will, depending on available stock:

• either replace the Product or part deemed non-conforming or defective with an identical product or, if unavailable, with a product of equivalent characteristics;
• or, if no replacement is possible or if the Customer prefers, issue a credit note for an amount equal to the price paid by the Customer for the Product concerned, usable on padelreference.com.

The initial shipping costs are refunded based on the rate invoiced, and return costs are refunded upon presentation of the corresponding supporting documents.

Replacements or credit notes relating to Products deemed non-conforming or defective are carried out as soon as possible and no later than fourteen (14) days after the Seller has established the lack of conformity or the hidden defect.

The Seller's liability cannot be engaged in the following cases:

• non-compliance with the legislation of the country to which the products are delivered, which it is the Customer's responsibility to verify;
• misuse, use for professional purposes, negligence, or lack of maintenance on the part of the Customer, normal wear of the Product, accident, or force majeure.

In any event, the Seller's guarantee is limited to the replacement of, or the issuance of a credit note for, non-conforming or defective Products, without prejudice to the Customer's right to seek, under the conditions provided for by law and recalled above, repair, termination of the sale, or a price reduction under the legal guarantee of conformity or the guarantee against hidden defects.

10.2. Limitation of Liability

The Seller cannot be held liable for non-performance of the contract in the event of force majeure, an unforeseeable and insurmountable act of a third party to the contract, or fault on the part of the Customer, under the conditions of Article 14 hereof.

The information, advice, technical data sheets, and content presented on padelreference.com are provided for guidance and information purposes only; they cannot engage the Seller's liability, the Customer remaining solely responsible for the choice and use they make of the Products, in accordance with Article 3 hereof.

The Seller cannot be held liable for damage resulting from fraudulent intrusion by a third party leading to a change in the information made available on the site, from the temporary unavailability of the site due to maintenance, force majeure, or the act of a third party, nor for the content of any third-party websites to which padelreference.com may link.

To the fullest extent permitted by law, if the Seller's liability is sought on a contractual basis, it can only cover direct, personal, and certain damage suffered by the Customer, to the exclusion of any indirect or intangible damage, such as, in particular, loss of opportunity, data, business, or profit, or non-material or reputational damage, and will, in any event and for each order concerned, be limited to an amount equal to the total price actually paid by the Customer for the Product(s) giving rise to the damage.

The provisions of this article shall not have the effect of excluding or limiting the rights that the Customer holds by mandatory operation of law, in particular under the legal guarantees referred to in Article 10.1 hereof, nor the Seller's liability in the event of death or personal injury caused by its fault, or in the event of fraud or gross misconduct on its part.

The collection of personal data, their use for the processing of orders and the creation of customer files, and their dissemination to third parties responsible for the execution and payment of orders, is subject to the consent of the person concerned.

The processing of personal data, which are kept by the Seller solely for the purpose of proper order administration and commercial relations, is subject to a declaration to the National Commission for Information Technology and Civil Liberties.

The Customer has, in accordance with national and European regulations in force, a permanent right of access, modification, rectification, opposition, portability, and limitation of processing concerning the information about them. This right may be exercised by writing, by post and providing proof of identity, to PADEL TOUCH, 247 avenue Abbé Edmé Mariotte, 33260 LA TESTE-DE-BUCH, or by email to sav@padelreference.com.

The Seller cannot be held liable for any unauthorized access to the Customer's personal data resulting from the Customer's own fault, in particular where the Customer discloses their login credentials to a third party.

The content of the website padelreference.com is the property of the Seller and its partners and is protected by French and international laws relating to intellectual property.

Any total or partial reproduction of this content is strictly prohibited and may constitute an act of counterfeiting.

Furthermore, the Seller remains the owner of all intellectual property rights on the photographs, presentations, studies, drawings, models, prototypes, etc., produced (even at the Customer's request) for the provision of Services to the Customer. The Customer is therefore prohibited from reproducing or exploiting said studies, drawings, models, and prototypes, etc., without the express, written, and prior authorization of the Seller, who may make it subject to financial compensation.

The archiving of communications, order forms, and invoices is carried out on a reliable and durable medium so as to constitute a faithful and durable copy in accordance with laws and regulations.

The Parties cannot be held liable if the non-performance or delay in the performance of any of their obligations, as described herein, results from a case of force majeure within the meaning of Article 1218 of the Civil Code, including, by way of non-exhaustive example: natural disaster, epidemic or pandemic, total or partial strike affecting postal services or means of transport, shortage of raw materials or components, breakdown or unavailability of IT, payment, or communication systems, cyberattack, regulatory or health-related restriction, or failure of a carrier or supplier of the Seller.

The Party experiencing the event must immediately inform the other party of its inability to perform its service and justify it to them. The suspension of obligations cannot under any circumstances be a cause of liability for non-performance of the obligation in question, nor induce the payment of damages or late penalties.

The performance of the obligation is suspended for the entire duration of the force majeure if it is temporary and does not exceed a period of thirty (30) days. Consequently, as soon as the cause of the suspension of their reciprocal obligations disappears, the Parties will make every effort to resume as quickly as possible the normal execution of their contractual obligations. To this end, the impeded Party will notify the other of the resumption of its obligation by registered letter with acknowledgment of receipt or any extrajudicial act. If the impediment is definitive or exceeds a period of thirty (30) days from its occurrence, the parties can notify each other by registered letter with acknowledgment of receipt of the cancellation of the order without the right to compensation on either side.

These General Terms and Conditions of Sale and the operations resulting from them are governed by and subject to French law.

This choice of law does not, however, deprive a consumer Customer who has their habitual residence in another Member State of the European Union of the protection afforded to them by the mandatory provisions of the law of that State, in accordance with Article 6 of Regulation (EC) No. 593/2008 of 17 June 2008 ("Rome I").

These General Terms and Conditions of Sale are written in the French language. In the event that they are translated into one or more foreign languages, only the French text shall prevail in case of dispute.

All disputes to which the purchase and sale operations concluded in application of these general terms and conditions of sale could give rise, concerning their validity, interpretation, execution, termination, consequences, and aftermath, and which could not be resolved between the seller and the customer, shall be submitted to the competent courts under common law conditions.

In accordance with the provisions of the French Consumer Code, the customer has the right to use a consumer mediator free of charge for the amicable resolution of any dispute with Padel Reference.
After a prior written approach by consumers to Padel Reference, the mediator's service may be contacted for any consumer dispute whose settlement has not been successful.

The competent consumer mediator is:
Société Médiation Professionnelle
Address: Alteritae – 5 rue Salvaing – 12000 Rodez – France
Website: https://www.mediateur-consommation-smp.fr/

The procedures for contacting the mediator are available on their website.

It is recalled that consumer mediation is an extrajudicial dispute resolution mechanism. The consumer remains free to accept or refuse recourse to mediation as well as the solution proposed by the mediator.

In addition, in accordance with the European Commission, the customer is informed of the existence of the European Online Dispute Resolution (ODR) platform, accessible at the following address: Site relocation

At the European level, Customers are invited to visit the following online dispute resolution platform: https://ec.europa.eu/.

The customer, noting that a violation of the general data protection regulation has been committed, has the possibility to mandate an association or an organization mentioned in IV of article 43 ter of the Data Protection Act of 1978, in order to obtain compensation against the data controller or processor before a civil or administrative court or before the national commission for information technology and liberties.

The fact that an individual (or legal entity) places an order on the website padelreference.com implies adherence to and full acceptance of these General Terms and Conditions of Sale and the obligation to pay for the ordered Products, which is expressly acknowledged by the Customer, who waives, in particular, the right to rely on any contradictory document, which would be unenforceable against the Seller.

Withdrawal Form

This form must be completed and returned only if the Customer wishes to withdraw from the order placed on padelreference.com, except for exclusions or limits to the exercise of the right of withdrawal according to the applicable General Terms and Conditions of Sale.

To the attention of:

PADEL TOUCH

247 Avenue Abbé Edmé Mariotte

33260 LA TESTE-DE-BUCH

I hereby notify the withdrawal from the contract for the order of the following services:

Order of 'Date'

Order number: ..........................................................

Customer's name: ...........................................................................

Customer's address: .......................................................................

Customer's signature (only in case of notification of this form on paper):

The Customer may also, and preferably, exercise their right of withdrawal directly online via the return portal available at https://padelreference.shipping-portal.com/rp/, by entering their postal code together with the order number or the parcel tracking number.